What does an AI journey actually look like for a credit and collections team? In this engaging, conversational “fireside chat,” Andrei will share his experience exploring how artificial intelligence and data-driven decision-making can be applied to the credit function – from the initial spark of interest to developing and implementing an AI-based tool within his organization.
Rather than focusing solely on one company’s success story, the discussion will explore how credit professionals can think about AI, where it may create opportunities, and what considerations should come before implementation. We’ll begin with Andrei’s experience at Harvard studying Data-Driven Decision Making with AI and what prompted him to consider AI for Credit and Collections. From there, the conversation will transition into his organization’s use case, including how the tool was developed, how the Credit team and leadership responded, and the business impact seen so far.
Through guided questions and real-world examples, attendees will explore topics such as:
• Where AI can have practical applications within Credit & Collections
• Identifying opportunities where AI can enhance – not replace – credit professionals’ decision-making
• Using existing credit and customer data more effectively
• Considerations when developing or implementing an AI tool
• Change management and gaining team and leadership buy-in
• Lessons learned from putting AI into practice
• Measuring the impact and value of an AI initiative
• How AI tools can continue to evolve as organizations learn and refine their models
Attendees will leave with practical ideas and considerations for evaluating where AI could fit within their own Credit & Collections operations, along with a real-world look at what it takes to move from curiosity about AI to meaningful implementation.
