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SUMMARY:Collection Conversations: Turning Difficult Discussions into Positive Outcomes
DESCRIPTION:Effective collection conversations are about more than just requesting payment – they are opportunities to strengthen relationships\, uncover issues\, and drive successful resolutions. This session will explore practical communication strategies that help credit professionals navigate challenging discussions with confidence and professionalism.\nParticipants will learn how to prepare for collection calls\, ask the right questions\, handle objections\, negotiate payment arrangements\, and de-escalate tense situations while maintaining customer goodwill. Through real-world examples and proven techniques\, attendees will gain tools to improve collection results\, reduce disputes\, and foster productive customer relationships.
URL:https://www.nacmtampa.com/event/collection-conversations-turning-difficult-discussions-into-positive-outcomes/
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